About Our Client

The hiring company is on a mission to empower small businesses by providing accessible and seamless commercial insurance solutions. Utilizing cutting-edge technology, the company revolutionizes the way small businesses engage with commercial insurance.

About the Role:

The Customer Service Specialist plays a crucial role within the customer service team, addressing customer inquiries, issues, and requests from commercial insurance clients and partners.

Responsibilities

• Responsive Service Delivery:
• Manage tier 1 customer interactions via phone, email, and platforms, ensuring exceptional customer service.
• Adhere to set SLA’s in a consistent and efficient manner.
• Collaborate with team members to handle various tasks such as email requests, policy issuance, and communication follow-ups.
• Effective Issue Resolution:
• Utilize expertise in Workers Comp to address policy, billing, and agency queries.
• Establish and nurture relationships with partners and internal teams, ensuring consistent communication.
• Proactively identify and resolve issues while anticipating and preventing future challenges.
• Advocate for customer needs and perspectives.
• Continuous Learning:
• Engage in ongoing training.
• Fulfill other assigned duties as necessary.

Requirements

• High School Diploma or GED required; Bachelor's Degree or relevant coursework preferred.
• Preferably 1 year of customer service experience.
• Strong communication skills, both verbal and written.
• Basic problem-solving capabilities to address simple issues swiftly with guidance.
• Demonstrated self-direction and responsibility towards tasks.
• Ability to work effectively in a team environment, fostering collaborative relationships.
• Proficiency in G-Suite tools, Salesforce, and collaboration platforms like Slack; familiarity with office equipment.

Compensation & Benefits

• Competitive cash compensation ranging from $20 to $23 USD.
• Equity participation.
• Comprehensive health plans.
• Generous PTO.
• Future focused 401k matching.
• Ample parental and caregiver leave.
• Incorporation of core values into daily work.

Location & Remote Work

This role offers the option for a hybrid or remote work setup. Hybrid positions enable flexibility between office and remote work in Denver or DC, while remote roles require residency and work within the United States* (*territories excluded). Reliable high-speed internet access is necessary for remote employees.

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