At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.

We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

We are currently seeking a Fraud Prevention Specialist. This position will be the primary contact in evaluating suspect web transactions and chargebacks. As the Fraud Prevention Specialist, you will make conscious decisions based on suspect orders in an effort to reduce or eliminate the company’s exposure to bad debt as a result of credit card fraud.

Specific responsibilities include, but are not limited to

• Build a strong relationship with the E-Commerce and consumer experience departments by learning the fundamental elements of all activities within the roles and teams
• Monitor the fraud queue including all payment methods for website transactions
• Identify fraudulent transactions and modify new and existing risk profiles to reduce future fraudulent transactions
• Monitors payment denial emails, supports those consumers, and finds creative fixes to problems consumers may be having with payments.
• Maintain and document correspondence involving several parties, gathering accurate information, and following up to resolution
• Provide timely and responsive feedback on customer questions and needs
• Research, respond, and review Credit Card chargebacks on behalf of Wilson in order to recoup funds
• Collaborate with a range of departments to resolve inquiries or disputes to maintain an excellent consumer experience
• Provide a high level of support to our consumer experience teams throughout the country as needed
• Other duties as assigned

This role requires a Bachelor’s degree in Finance or Data Analytics with a minimum of one year experience in a related field such as E-Commerce, fraud monitoring or any relatable client facing environment that handles customer disputes. Equivalent work experience may be considered in lieu of a Bachelor’s Degree.

Other qualifications include

• Strong written and verbal communication skills
• Exceptional analytical and research skills
• Excellent customer service skills
• The ability to multitask and work with a variety of departments in a face-paced environment
• Eagerness to learn and develop the role and responsibilities
• Team player who can work with a One team, One dream mentality!
• Ability to use a wide range of communication platforms to support consumer inquiries
• Can balance
• Experience with Salesforce and Microsoft packages with emphasis in Excel a plus!

What We’ll Provide

Located in the vibrant, sports-centric city of Chicago, Wilson Sporting Goods Co. global headquarters sits along the lakefront with first-class access to a burgeoning creative, innovative, energetic and active professional community. We offer an open, collaborative, high tech work environment with best in class amenities and perks, including

• Medical, dental and vision
• Pre-tax transit discounts
• 401(k) with company match
• Life insurance
• Paid maternity/paternity leave
• Professional development opportunities
• Volunteering programs
• Team building outings
• Discounts on Wilson and Amer Sports products
• Smart casual dress (yes, jeans every day!)
• On-site health club
• Summer hours
• Company-sponsored sports leagues/teams
• Fun, active company outings around major sports events

Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.

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