Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

As a Product Associate, you will drive initiatives to enhance the user experience, monitor product feedback, manage quality assurance testing and tackle any roadblocks to customer expansions. You will work closely with internal team members including account managers, onboarding associates, engineering, and support. You will also have relationships with external stakeholders, including veterinary clinics and pet parents. You will play a key role in assessing and identifying strengths, opportunities, and risks associated with software products and services.

Your organization and analysis of user feedback will provide critical support for strategic advisement and foster the transformation of underperforming assets through targeted growth strategies and value creation initiatives. You will contribute to addressing critical questions about product-market fit and competitive differentiation.

What You’ll Do

• Monitor long-term projects for optimization opportunities and collaborate with special projects teams to enhance key onboarding processes
• Test and identify enhancements for transactional communications and customer support processes to improve sales conversions and overall user experience
• Filter through feedback and pain points surfaced through onboarding trainings and customer support inbounds
• Collect and evaluate consumer feedback on our product through surveys and discussions with veterinary clinics and pet parents. Interpret ecommerce analytics and user trends to identify product improvement opportunities and engagement behavior
• Build out feature documentation to align engineering and business understanding of new and existing functionality
• Train internal departments on new product features and opportunities to further support customers
• Support our onboarding and customer experience teams in day-to-day investigations for veterinary clinics
• Collaborate with the onboarding team to remove roadblocks for new customers and support custom product requests
• Manage 1-2 low to mid-level feature builds at any given time. Take lead on defining product requirements, unblocking engineering, conducting quality assurance and testing, and measure impact

You should have

• 4 year degree
• You have excellent attention to detail, time management, and multi-tasking skills
• You are an exceptional communicator, written and verbal. You can explain complex concepts in simple terms and know how to build consensus around ideas
• You are a critical thinker with mid-level data interpretation skills and basic data analysis skills. Some experience with Excel and data analytics platforms preferred.
• You have strong organizational skills with the ability to prioritize tasks, work independently, and drive results

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Please note we are unable to sponsor work visas at this time.

Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know:

• Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout!
• Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard!
• It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself!
• Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure!
• If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone.

We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart!

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

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