Compensation Range : $19.00-$25.00 per hour

Cash Application Resolver (Remote)

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

What You’ll Be Doing

• Recognize and proactively communicate potential cash application issues
• Research and assist in solving payment discrepancies and works with Credit & Collections to quickly and efficiently resolve issues
• Promptly process cash, credit and debit memos and use other documentation support when necessary to resolve account differences with customers
• Escalate large cash application issues appropriately
• Develop root cause analysis to proactively correct issues
• Actively document customer issues including customer payment issues
• Notify management of account reconciliation concerns

What You Bring To The Table

• Basic understanding of accounting processes
• Ability to recognize and research billing problems and to identify component parts, causes and cost impact
• Ability to utilize computer system features to accurately research and document account issues
• Ability to identify and address concerns before they become problems and to propose solutions to the concerns
• Capable of being entrusted with confidential information
• Strong ability to communicate both orally and in writing
• Ability to be flexible with position duties and scope of work
• Skilled in systems tools or ability to pick up system knowledge quickly
• Proficient in Microsoft office applications

Qualifications

What’s needed- Basic Qualifications:

• High school diploma or GED

What’s Needed- Preferred Qualifications

• 1+ years in Cash Application or Associates degree in Business or Finance related field

We Offer

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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