Description

With more than 20 years of experience, CivicPlus has earned the trust of over 12,000 customers, their 100,000+ local government users, and their 340 million+ residents in the U.S. and Canada alone.

Since 2011, CivicPlus has been named by Inc. Magazine as “One of the Fastest-Growing Privately Held Companies in the U.S.”

Are you looking for your next exciting career opportunity? Then look no more- you found it! We are expanding our enthusiastic Technical Support team and we are excited to add new teammates!

A Technical Support Engineer(I) provides exceptional customer service and technical support for all CivicPlus products. CivicPlus uses email, support tickets, live chat, and phone call-based channels to provide world-class support and customer service to clients. The Technical Support Engineer(I) must be able to communicate effectively and provide technical solutions across all channels of client inquiry.

We’re excited to hire a new Technical Support Engineer I who will:

• Front-line customer-facing work that supports and configures the software used in government system implementations.
• Build strong and effective working relationships with peers, management, and customers.
• Provide excellent customer service, technical troubleshooting, and problem resolution with user-friendly explanations.
• Document all reported issues and ticket information via ticket management software
• Escalate incidents that cannot be resolved based on specified time frames to relevant team members
• Take ownership of reported technical issues. Identify, communicate, and utilize appropriate resources to resolve respective issues.
• Become a knowledge expert to update and maintain data integrity of various internal database systems used by CivicPlus.

There is no ideal candidate, but we are looking for:

• Excellent interpersonal skills, be proactive and a self-starter
• Strong written and verbal communication skills
• Customer-focused to anticipate client needs and concerns
• Ability to manage and prioritize multiple task/deadlines
• Strong technical and analytical skills (HTML, CSS, and JavaScript)
• Driven to improve through training, personal growth, and other means
• Degree in Information System Technology or comparable experience (Preferred)
• Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

Highlights Of Joining The CP Team

• We foster an open and inclusive environment. We are proud to be a diverse team, and we make strides every day to continue to grow our Diversity, Equity, Inclusion, and Belonging (DEIB) efforts.
• We invest in our employees immediately and offer opportunities, such as our Red-Carpet Rollout and Buddy System during onboarding, to build employee connections and accelerate belonging.
• We're big fans of company events!!This gives our global team (stretching over 45 states and 4 countries) a chance to get together, learn more about each other, and have fun! Our favorite example is Halloween week! Our Great Workplace Committee hosts a fun-filled week of Halloween festivities that includes Halloween Trivia, a Costume Contest, a Pumpkin Decorating Contest, and more!
• We have active committees in which you can directly participate or indirectly enjoy the activities they arrange. These committees include Community Engagement (philanthropic), ERG (employee resource groups), DEIB (Diversity Equity Inclusion & Belonging), Great Workplace Committee (plan fun virtual & in-person events), and Kudos (employee recognition).
• You can make an impact in communities across America (we serve 12,000 local governments and counting).
• You choose whether you work from one of our offices, or work remotely.
• CivicPlus recognizes that ambitious and innovative people look for their company to support their professional growth. In addition to internal training opportunities, every department has set aside funds every employee can use on professional development opportunities, helping you grow your skills and develop your career. We support our employees’ growth.
• You'll be a part of "One of the Fastest Growing Privately Help Companies in the U.S" that's held the Inc Magazine title for 12 concurrent years. Our growth translates into opportunities for our employees as we look first to promote from within.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with a Talent Acquisition team member
• 1:1 Call with the Hiring Manager
• Panel Interview
• Interview Project Activity-we simply want to take a peek at how you approach and solve problems.
• Offer

Employment Practices

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates are required to complete a pre-employment background check. An offer of employment is contingent upon this post-offer screening process. All background screens will be conducted per state law by a licensed independent administrator.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.

Please be aware of scammers who may fraudulently allege to be from CivicPlus. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information such as bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment or request interviews via text message. If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have.