Who We Are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Founded in San Francisco in 2015, we now employ more than 1,800 people globally and have over 1.5 million active devices. Samsara also went public in December 2021 and we’re just getting started.

Recent awards we’ve won include:

• #2 in the Financial Times’ Fastest Growing Companies in Americas list 2021
• Named as a Best Place to Work in Built In 2022
• #19 in the Forbes Cloud 100 2021
• IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners
• Forbes Advisor named us the Best Solution for Large Companies - Fleet management software for 2022!

We're driving change in industries that are yet to fully embrace digital transformation. Physical operations make up a massive slice of the global economy but haven’t benefited from innovation and actionable information in the way that other sectors have. The potential for scale and impact is huge.

About the role:

We are looking for a highly technical analyst or engineer to join our Global Technical Support organization as a Product Support Engineer. In this role, you will be focused on enabling the resolution of mission critical issues across all Samsara cloud connected products through data. You will provide data analysis, build data tables, enhance data quality and access, and build predictive tools with the primary goal of improving product support to ensure a world-class customer experience. You will innovate on tools and automation that will simplify the customer product experience.

This role is a combination of data analysis, troubleshooting and creative problem-solving with a strong customer focus. We are looking for people who are passionate about Samsara’s mission with a “whatever it takes” attitude to resolve issues with a sense of urgency.

In this role, you will:

• Identify data trends for Samsara customers related to all areas of the Samsara product
• Develop services and tools to create and improve workflows for technical support & simplify the customer experience
• Analyze cloud data and logs to drive quality improvements
• Serve as a subject matter expert and educator to our global customer support team
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 1-2 years of experience in a technical role, preferably in a data focused capacity
• Proficiency with data analytics tools such as Databricks and Tableau
• Proficiency with querying languages (e.g. SQL) and scripting languages (e.g. Python)
• Strong problem-solving skills
• Bachelors degree or higher in a technical discipline such as data science, computer science or software engineering

An ideal candidate also has:

• 1-2 years of experience in customer support for cloud based products
• Experience in building tools to simplify and automate repetitive tasks
• Ability to drive outcomes without authority - you have the strong project management skills necessary to prioritize, delegate, and drive action across departments
• Operational urgency - you have hands-on experience delivering business results under tight timelines
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems

At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.

Benefits

Our target total compensation market position is in the top 25% of all software and hardware companies. Our full time employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, health benefits, personal development, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.

Flexible Working

At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.

Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.

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