Description

Position at MOZ Group

iContact is looking for a hungry, problem solver ready to expand their experience in Product Operations. This position will perform the role of service desk/triage for the Product Support Group at iContact, handling routine requests by executing scripts or following documented SOPs. They will also perform basic information gathering and troubleshooting appropriate for answering questions like “why am I locked out of my account” or “what happened to this send."

What you will do:

• Communicating routine guidance about how to reset admin passwords
• Acting as first-line triage for internal environment requests from our Product Engineering team.
• Acting as first-line triage for internal questions from support about the current state of production systems
• Gathering information from logs regarding user-reported issues
• Assisting with production deployments
• Performing initial investigation into issues with Jenkins, including restarting processes for automated builds
• Restarting failed processes in non-production environments
• Perform basic information gathering and troubleshooting
  
  

Experience we want to see:

• 1+ yr experience of writing scripts and automation (using any one of Shell, Ruby, Perl, Python)
• Comfortable working on a command-line terminal
• Knowledge of the UNIX/Linux operating system
• 1+ yr experience of writing routine (bash/CLI commands) scripts and automation
• Comfortable using ssh to connect to Linux-based servers
• Comfortable reading information from application logs
• Familiar with the difference between correlation and causation
• Ability to search, read and understand code is preferred
• Knowledge of SQL is preferred
• Prior UNIX/Linux experience (Ubuntu or Debian-based variants) preferred, but not required
  
  

About iContact:

Since 2003, small and medium sized businesses worldwide have achieved significant results by turning to iContact’s best-in-class email marketing solutions and knowledgeable team members. With scalable tools to serve the needs of high-volume senders, professional marketers, and even businesses new to email, iContact’s easy-to-use technology ensures that every customer has what they need to succeed.

Headquartered in North Carolina, iContact is an award-winning company in The Moz Group, a division of Ziff Davis, Inc. (NASDAQ: ZD), & a leading Internet information and services company consisting of a portfolio of brands across digital media and cloud services, including Campaigner, Kickbox, Moz and SMTP.com.

#iContact

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