You Belong at Greenway

Bring your best and truest self. We celebrate what makes us different and what brings us all together. At Greenway Health, we are committed to an inclusive environment and a culture of belonging as we pursue our purpose of healthier communities, successful providers, and empowered patients. We are united in our goal to build the future of healthcare technology. Join us.

Associate Client Care Technicians interact with customers on a daily basis to provide basic technical support for the application software over the phone and through live chat, using creative problem solving to provide product support and help customers through complex issues. Technicians manage their progress toward results and documents customer communication throughout the “life-cycle” of a reported issue, supporting a fast-paced, metrics-driven customer contact center.

Essential Duties & Responsibilities

• Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner.
• Documents call activity and documents results promptly.
• Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction.
• Attends training classes, initiates self-training, participates in CBT (Computer Base Training) and demonstrates application of knowledge and skills gained.
• Demonstrates thorough understanding of our systems, clinical and imaging products, and their interaction with operating systems and environments.
• Proactively pursues projects within the Support team to enhance our business and customer service levels.
• Participates in Teams Chat room based on assigned subject groupings
• Demonstrates initiative to constantly increase knowledge and skills in products they are assigned.
• Constantly and proactively improves customer service skills.
• All other duties as assigned.

Education

• High School Diploma/GED required

Minimum Qualifications

• Some previous experience in a professional setting or business-related training in a customer service environment preferred, but not required.
• Technical/hardware experience (troubleshooting/technical support, customer service management, desktop/application software support, hardware/software install, etc.) is preferred.

Skills/Knowledge

• Strong verbal and written communication skills, problem solving/analytical and troubleshooting skills.
• Excellent customer service skills.
• Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision.
• Must be able to work with minimal supervision to perform work that is varied and may be somewhat difficult in character.

Work Environment/Physical Demands

• While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday
• This role requires that one can sit and regularly type on a keyboard the majority of the workday
• This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as incoming and outgoing communications via the computer and/or mobile devices
• This role requires varied working hours
• Must be able to work remotely, manage workload efficiently, prioritize projects with minimal supervision, and maintain a quiet setting while working with customers
• The role necessitates the ability to listen and speak clearly to customers and other associates

Here’s what we can offer you in exchange for your amazing work:

• Competitive pay
• Medical, dental and vision benefits
• Matching 401(k)
• Generous paid time-off programs
• Education reimbursement
• Growth potential for your career
• Corporate discounts

At Greenway, we strive to imagine, empower, engage, and inspire. Join us!

To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers.

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.

If you are a Colorado resident, please email us at recruiting@greenwayhealth.com to receive compensation and benefits information for this role. Please include the Job ID in the subject line of the email.

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