TheGuarantors is a cutting edge fintech company setting the standard in rent coverage with unrivaled insurance products, with a deep understanding of owner, operator, and renter needs. We believe renters deserve better access to the home of their dreams and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our expertise in real estate and using AI-based technology to help operators qualify renters faster while mitigating the risk of rental income loss. With $2B+ in rent and deposits guaranteed, we have been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employees, and one of Deloitte’s 2022 Technology Fast 500.

We are looking for a Risk Mitigation Analyst to join the Risk Management team, reporting to the Risk Mitigation Lead. In this role, you’ll be responsible for executing tasks for the purpose of risk management, risk mitigation, and claim subrogation for our residential real estate insurance product. You will make a contribution to improving the company’s performance and profitability, aiming to reduce claims severity and improve relationships with customers, clients, and other stakeholders. The ideal candidates should have strong communications skills and attention to detail, and have an interest in real estate, insurance, and customer services.

Location

This role can be located in AL, AZ, CA, CO, CT, FL, GA, IL, KS, MA, MD, MI, MN, MS, NC, NV, NH, NJ, NY, OH, OR, PA, RI, SC, TX, VA, WA, WI

Responsibilities

• Manage, prevent and mitigate potential renter default claims through customer outreach
• Negotiate recovery payments with renters to collect debt
• Communicate with customers and help them navigate lease changes and other rental requests
• Use a Customer Relationship Management program (CRM) and various outreach programs to execute and automate the outreach process
• Communicate and assist property owners and property managers with various renter requests
• Review and improve communication templates such as phone scripts and email templates
• Collaborate with claim mitigation vendors such as law firms and credit bureaus

Requirements

• Excellent written and verbal communication skills
• Process-driven, detail-oriented, and highly organized
• Team player
• Self-starter with exceptional work ethic, motivation, and results-oriented
• Align with our core values: Ownership, Drive, Openness, and Quality

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary

Base Salary

The base salary range is between $60,000k-$70,000k annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

Stay in Touch

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TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.

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