About ONE

ONE's mission is simple — financial progress. We’re doing this by creating simple solutions to help our customers save, spend, and grow their money — all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As a Production Support Engineer at ONE, your mandate will be to help bridge the gap between Engineering and our Customer Experience team. You’ll work closely with our Product and Engineering teams to properly understand complex integrated systems that cross between functional teams and third party Vendors. Our team is defined by our ability to diagnose any issue across our entire platform, so success in this role is just as dependent on critical thinking skills, as it is on technical skills.

This role is responsible for:

• Investigating and resolving a complex production issue that affects user experience
• Interfacing with critical vendor systems using a mix of SQL and API calls to research a customer complaint
• Committing fixes to our backend systems
• Acting as an engineering consultant for our Operations team to automate manual processes
• Identifying areas for improvement in our system

You bring

• At least 1 year of engineering experience with proficiency in at least one backend language. We use Node.js and Typescript throughout our stack, so an interest in learning and coding in Typescript is ideal
• Experience with SQL and REST APIs
• Excellent written communication skills paired with the ability to use them to collaborate with both technical and non-technical teams
• Knowledge of payment systems (e.g. card processing, ACH), familiarity with AWS, and shell scripting experience with bash, zsh or similar is preferred

Pay Transparency

The estimated annual base salary for this position ranges from $100,000 to $120,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.

What it’s like working @ ONE

Our teams collaborate remotely and in our work spaces in New York and Sacramento.

• Competitive cash
• Benefits effective on day one
• Early access to a high potential, high growth fintech
• Generous stock option packages in an early-stage startup
• Remote friendly (anywhere in the US) and office friendly - you pick the schedule
• Flexible time off programs - vacation, sick, paid parental leave, and paid caregiver leave
• 401(k) plan with match

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at ONE. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within ONE.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.

For additional questions around our interview process, please check out our Candidate FAQs.

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