Company Background

Healthmap Solutions is the future of specialty health management that focuses on progressive diseases, with a particular expertise in kidney health populations. Healthmap Solutions uses clinical big data resources and high-powered analytics to power complex specialty health management programs. Healthmap Solutions is a diverse, growing company committed to our clients and our employees. We are champions for better health, for those who need us most.

Position Summary

The Customer Service Associate is responsible for receiving inbound calls from members, providers and clients. This associate will respond to questions from callers, solve problems, as well as triaging calls to appropriate Healthmap departments or team members. The associate will keep customer satisfaction at the core of every conversation and decision.

Work hours: Monday to Friday - 11:30am to 8:00pm EST.

Responsibilities

• Answer inbound calls from members, providers or clients
• Perform outbound calls and respond to voicemails timely
• Follow communication scripts
• Identify caller needs, clarify information, research issues and respond appropriately
• Accurate documentation into Healthmap Solutions’ documentation system
• Meet qualitative and quantitative goals
• Comply with all OSHA and HIPAA policies along with all policies and procedures established by Healthmap
• Protect and maintain confidentiality of company and customer information, policies, and processes
• Perform other related duties as assigned

Requirements

• High School Graduate or equivalent GED
• 1+ year of experience in a contact center environment required
• 1-3 years of experience in the clinical setting or managed care setting preferred
• Ability to work efficiently including after call work
• Willing to work in a collaborative team environment

Skills

• Strong communication skills (verbal, written, and interpersonal) is required
• Analytical and organizational skills
• Ability to work independently and organize to complete assignments in an efficient and timely manner
• Familiarity with working with dual computer monitors
• Ability to multitask between multiple systems simultaneously
• Must have working knowledge of Windows based computer environment
• Proficient in Microsoft Office: Outlook, Word, Excel is required

Travel

No Travel

Americans with Disability Specifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As an Equal Opportunity Employer, we will not discriminate against any job candidate or employee due to age, race, religion, ethnicity, national origin, gender, gender identity/expression, sexual orientation, disability, familial status, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Note From The Remote JobHunters:

• When you apply, be sure to mention that you heard about this position from The Remote JobHunters!
• Looking for more entry-level remote positions? If so, be sure to join The Remote JobHunters Facebook group, Subreddit, and subscribe to our weekly newsletter!