About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

A pivotal role in the Global Security organization responsible for operation, maintenance, and monitoring of Managed Customer Security portfolio.  This role performs security event management functions - monitoring, detection, triage of security events and alerts in SIEM and associated monitoring systems.  Facilitates the ingress, implementation and egress of Client trouble / change requests for managed premise and cloud NextGen UTM firewall.

The Main Responsibilities

• Perform complex changes within the managed security environment and manage and resolve customer fault and service outage / impairment events
• Monitor, triage and response to SIEM alerts for Client security events. Investigation and resolution of impairment scenarios on MSS products. Researching and implementing customer generated change requests for MSS products
• Generating incident cases and escalating to superordinate teams in accordance with time and severity-based SLA’s
• Performs tasks associated with the installation, turn up and maintenance of Lumen security infrastructure
• Present as technical expert delivering solutions to Clients, internal business and third-party vendors. Develop enhancements to existing solutions, promote creation of new tools, processes and applications
• Directly support, train and mentor tier I colleagues as a member of the team from a non-leadership position.
• Communicate effectively with managers, customers and vendors
• Work shift as needed, shifts are 4 days a week 10 hours a day.
• Work additional hours as needed in cases of emergency / as work dictates.

What We Look For In a Candidate

• Must have strong analytical and problem-solving skills. Ability to analyse and solve complex issues and to efficiently handle multiple duties under pressure with minimal supervision
• Must have excellent verbal and written communication skills with a focus on security incident reporting
• Must be flexible and able to quickly adapt to change and prioritize tasks and responsibilities
• Manage technical workload and engage senior technicians and management
• Maintain solid working relationships, including collaborative technical activities with peers
• Experience in a security operations environment (limited security Event Management responsibilities), or in-progress formal information and network security training, or completed CompTIA Security+, CompTIA Network+, or SANS GSIF.
• Fortinet Firewall Experience Preferred

Requisition #: 325993

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min

57600

Salary Max

128400

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Max

128400

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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