Description

Employee Relations Specialist

Come discover what our 25,000+ employees already know: work here matters everywhere. We’re a growing and evolving biopharmaceutical industry leader, which means you’ll have endless opportunities to work with experts around the world and build the career you’ve dreamed of.

As a part of the Syneos Health team, you’ll help us deliver results for a rewarding reason – we improve patients’ lives around the world. Because to us, a patient isn’t just a number, they’re our family, friends, and neighbors.

Why Syneos Health

• #SyneosHealthLife means we’re committed to our Total Self culture – where everyone can authentically be themselves. Our Total Self culture is what unites us globally, and we know every person’s unique contributions make a difference.
• We believe our success is a direct result of the people who are driving it – you! We value your dedication to care for our customers and patients, so we want to focus on taking care of you. That’s why we offer a comprehensive benefits program encompassing your total health - physical, mental and financial.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.

Job Responsibilities

• Manages requests or inquiries from customers following defined procedures and guidelines. Conducts proper reviews and investigations working to resolve cases within acceptable timeframes, further escalating inquiries as appropriate in order to uphold timely, effective resolution. Engages appropriate stakeholders at the appropriate time in the case lifecycle in accordance with the functional area procedures and guidelines.
• Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with employment law as appropriate in addressing cases that may result in potential legal action.
• Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations. Reviews escalated matters with appropriate stakeholders and operates as intermediary as needed.
• Assists with investigations and collection of pertinent facts needed to resolve the case. Handles relevant materials in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. Based on the findings, researches and recommends the action(s) to appropriately resolve the case to functional leader.
• Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains knowledge of federal, state and local EEO and labor laws.
• Collaborates effectively with others in order to execute tasks and fulfil key deliverables. Integrates efficiently with team members in the functional area(s) and seeks to provide expertise/advice.
• Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
• Takes ownership of all assigned tasks, initiatives, training, inquiries, and escalations and makes sure that they are resolved/completed efficiently and with a superior level of quality. Adheres to established service level agreements.
• Communicates and interacts effectively with customers and team members of the HR functional area team while displaying empathy and courtesy. Cultivates a high level of trust with all customers, stakeholders and team members. Assists and encourages customers to make effective use of the systems, services, and full range of HR services available to them order to drive rapid resolution and empower the customer.
• Ensures that company policies and procedures are adhered to and in compliance with all applicable Federal, state, and/or municipal laws. Makes a conscientious effort to ensure that the workplace is free of all discrimination and harassment.
• Responsible for performing activities that are in compliance with applicable Corporate and Divisional Policies, Standard Operating Procedures and Operating Guidelines and performing other duties as assigned by management.

Qualifications

What we’re looking for

• Preferred PHR or SPHR Certification
• Knowledge of federal, state and local employment (EEO) and labor laws
• Experience with employee relations, providing guidance to management and researching, investigating and responding to team member issues and concerns.
• Experience providing employee relations support virtually to team members in multiple locations.
• Experience working in a customer service environment.
• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems.
• Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, legal representation).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience analysing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Intermediate level skill in Microsoft Word, Excel, and PowerPoint
• Willing to travel up to 5% of the time for business purposes.

Get to know Syneos Health

We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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