The Judge Group | SharePoint Sys. Analyst (Remote)
United States · Remote
Entry Level +1 · Full time
Posted 2 years ago
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About the job

Location: REMOTE

Description: SharePoint System Analyst

Responsible for providing administration technical support and end-user support of SharePoint and Microsoft O365 and other communication productivity and collaboration platform and services (on-premises and cloud).

Accountabilities

  • Provide timely and quality end-user and system administrative support for the Office 365 and other collaboration platforms.
  • Provide day to day system administration and support guidance to the Collaboration Systems Analysts.
  • Escalation point for Collaboration Systems Analysts for incidents and problems.
  • Provides 24x7 end-user and system administration incident and problem resolution services as required.
  • Analyzes end-user and collaboration requirements and implements approved recommendations.
  • Develop and improve and system administration and support processes and standards. Participates in the evaluation and design of new and existing communication productivity and collaboration products.
  • Follows quality assurance processes to ensure proper system operation optimum performance and absence of defects.
  • Participates in and provides the required support of collaboration projects. Lead small to mid-size collaboration projects and initiatives.
  • Prioritizes incidents and problems and manages escalation.
  • Works collaboratively with support staff technical staff and vendors to resolve incidents and problems.
  • Initiates root-cause analysis and solves complex end-user and system administration problems.
  • Tracks and trends problems and makes recommendations towards resolution. Creates and maintains documentation. Provides end-user and staff collaboration tools training as required.

Contact: gvanschaick@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

 

Note From The Remote JobHunters:

The Judge Group
DevOps, Infrastructure
Size:  1001-5000 employees
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