Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.

Who We Are

Intradiem is a technology company on a mission to reinvent customer service through automation.

What We Do

We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.

How We Work

We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.

Our Culture

We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.

Our Values

We Are Guided By Three Core Values

We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work.

• Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
• Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
• Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.

The Payroll and Benefits Coordinator will be responsible for ensuring the accuracy and efficiency of payroll and benefits processes. This role requires strong attention to detail and the ability to handle sensitive employee information.

Responsibilities

• Payroll Administration:
• Process accurate and timely payroll, ensuring adherence to pay schedules and compliance with tax regulations.
• Collaborate with finance, accounting, and People Team to reconcile payroll and benefits data and resolve discrepancies.
• Assist with preparation of quarterly payroll tax reporting and research and resolve payroll/tax reporting issues.
• Assist with payroll calculations including changes in compensation, bonus, and commission calculations.
• Assist in annual 401k audit.
• Serve as the main point of contact for employee inquiries related to payroll.
• Benefits Administration:
• Assist with the administration and processing of all benefits and retirement programs, including medical, dental, vision, FSA/HSA life insurance, short- and long-term disability, leave of absence, 401(k) plan, and COBRA for the US and related benefits and pension in the UK.
• Administer benefit enrollments, changes, and terminations, ensuring employees have access to relevant information.
• Coordinate leaves of absence with employees, LOA administrator, and internal partners.
• Assist with the open enrollment process and ensure plan changes are appropriately communicated.
• Answer questions and educate employees on types of coverages and other benefit programs.
• Serve as the main point of contact for employee inquiries related to benefits.
• HR Tech:
• Own UKG, Pingboard, 15Five, and other payroll and benefit related platforms.
• Serve as the point of contact for these HR technologies, tools, and systems.
• Serve as the SME for inquiries, providing user support as needed.
• Input, update, and maintain accurate employee information in these HR technologies, tools, and systems.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 1-2 years of experience in HR, with experience in processing payroll and administering benefits programs.
• Excellent organizational and time management skills.
• Attention to detail and ability to handle sensitive information confidentially.
• Strong communication and interpersonal skills.
• Proficiency in HR tech platforms and MS Office suite.
• Ability to work collaboratively in a fast-paced environment.
• Experience in using HR programs such as Pingboard, 15Five, UKG, and others.

Work Authorization

Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.

Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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